Privacy Policy

Vacha ("we," "our," or "us") provides an AI-powered voice and messaging platform for business service professionals (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

1. Information We Collect

a. Information You Provide

• Account Information: name, email address, phone number, business name, role.
• Communications: call recordings, transcripts, SMS/MMS content, and related metadata when you use voice or messaging features.
• Support Requests: information you submit when contacting support.

b. Information Collected Automatically

• Usage Data: pages visited, features used, timestamps, IP address, browser/device information.
• Cookies & Similar Technologies: to authenticate sessions, remember preferences, and analyze usage.

c. Information from Third Parties

• Authentication Providers: information from Google or other OAuth providers.
• Service Providers: telephony, messaging, analytics, and hosting providers.

2. How We Use Information

We use information to:

• Provide, operate, and maintain the Service.
• Authenticate users and manage accounts.
• Process calls, texts, lead qualification, and appointment booking.
• Improve features, performance, and reliability.
• Communicate service updates, security notices, and support messages.
• Comply with legal obligations.

3. Call & Message Data

• Calls and messages may be recorded and transcribed to provide the Service.
• When you connect your WhatsApp Business account to Vacha, we receive and process messages sent to and from your WhatsApp Business number via Meta's WhatsApp Cloud API. This includes your WhatsApp Business number,
• WhatsApp message content is used solely to provide the Service (lead qualification, CRM logging, and AI-assisted responses) and is not sold or used for advertising.
• Business customers are responsible for ensuring they have appropriate consentand legal basis to use AI-assisted messaging with their contacts, including compliance with WhatsApp's Business Policy and applicable messaging laws.
• Vacha complies with WhatsApp's Business Policy and does not use WhatsApp data for purposes other than providing the Service.
• We retain call and message data according to your settings or applicable law.

4. Sharing of Information

We may share information with:

• Service Providers (e.g., hosting, analytics, telephony) under confidentiality obligations.
• Legal Authorities if required by law or to protect rights and safety.
• Business Transfers in connection with a merger, acquisition, or asset sale.

We do not sell your personal information.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure.

6. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Choices & Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data. Contact us to exercise these rights.

8. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect data from them.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date reflects the latest version.

10. Contact Us

For questions or requests, contact us at privacy@vacha-ai.com.